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  3. eCard Guides

Help & Support

Help & Support
  • eCard Guides
  • FAQs
    • Course Cards
    • CD and DVD Help
    • Other FAQs
    • CPR Product Support

eCard Guides and How-to's

TCCs, TC Admins and eCard Admins How-to's

  • TCC Guide - Student Request to Edit eCards (PDF)
  • eCards Student Information Template (XLS)*

*This .xls file can be used as a template for student information that can be uploaded to the My Cards tool from the Email eCards link.


Instructor Guides and How-to's

  • Instructor eCards Step-by-Step Guide (PDF)
  • Instructor eCards FAQs (PDF)

eCard Guides and How-to's

  • eCards Step-by-Step Guide – Assigning eCards (PDF)
  • eCards Troubleshooting Guide (PDF)
  • eCards Frequently Asked Questions (FAQ) (PDF)
  • eCards How to Claim Guide (PDF)
  • eCard Reports FAQ & How-to (PDF)
  • eCards Status Step-by-Step Guide (PDF)
  • eCards Validity Memo 10-15-17 (PDF)

CPR-Related Inquiries:

1-877-AHA-4CPR or 1-877-242-4277

Global Web Support (email)
ÌÇÐÄapp

National Center
7272 Greenville Ave.
Dallas, TX 75231

Customer Service
1-800-AHA-USA-1
1-800-242-8721


Hours
Monday - Friday: 7 a.m. – 7 p.m. CT 
Saturday: 9 a.m. - 5 p.m. CT
Closed on Sundays

Tax Identification Number
13-5613797

About Us

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The ÌÇÐÄapp is a qualified 501(c)(3) tax-exempt organization.
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